When you order items from flooring-world.com you are entering into a contract, please take the time to read these terms and conditions which refer to the use of this website. By purchasing from Us ( flooring-world .com) you are agreeing with the terms of sale, if you do not agree with these conditions please do not use this website.

  • ‘Us’, ‘We’ refers to flooring world or the website flooring-world.com.
  • ‘You’, ‘your’, ‘buyer’, refers to the consumer purchasing from this website or in person, or the person browsing the website.
  • ‘Website’, ‘this site’, refers to flooring-world.com
  • ‘Goods’ refers to items offered for sale from flooring world
  • ‘Conditions’ refers to this set of terms and conditions.
  • ‘Order’ refers to Goods you pledge to buy after going through the online checkout process or goods purchased from flooring world in person.

Buying online with flooring-world.com
The website is easy to use and regularly updated. Stock is monitored through the site so items offered for sale are goods available to buy. On the rare occasion that Goods become unavailable to Us, We will not be liable for any inconvenience caused. You will be notified of such unavailability within 48 hours of placing Your Order. 
If for any reason You wish to return Goods to Us please us the address below. Please also see conditions relating to the return of Goods below.

Unit 5 Kilrea Enterprise Centre
N. Ireland
BT51 5QU


If You wish to contact Us please use the e-mail address given below. We aim to reply to all e-mails within one Working Day, although at busy times of the year it may take longer.


2.1 By ordering from Us You are deemed as entering into a contract with Us. As part of this process You will be given the opportunity to check the contents of Your order and correct any errors. Once Your Order has been despatched any mistakes cannot be rectified. When You have completed the online checkout process this will detail the content of Your Order.   

2.2 All Goods are subject to availability. 

2.3 Our acceptance of an order takes place when We dispatch the order. At this time We will send You a dispatch confirmation by e-mail.

2.4 We may refuse to accept an order:

(a) If there is a pricing or product description error;
(b) If the Goods are out of stock (No Stock) and thus not available;
(c) If We cannot obtain authorisation for Your payment;
(d) If We obtain evidence that Your payment may be fraudulent;
(e) If You do not meet any eligibility criteria set out in these Conditions.
(f) If We believe there are reasonable grounds for refusing an Order.
(g) If a predefined pricing rule fails.


3.1 Prices advertised are in Pounds Sterling and inclusive of all UK taxes and VAT (where applicable). You are responsible for ensuring that all credit and debit card details are correct and that You are using the card in good faith. 

3.2 If we do ship worldwide, You will be responsible for all costs, taxes and duties incurred. 

3.3 Delivery times are issued in good faith and are not legally binding. We will not be responsible for any inconvenience arising through delay or loss caused by delivery.

3.4 Delivery charges are set out in the Delivery Services section of this site. Charges are based on the address that You supply. Once an Order has been despatched We are not responsible for any changes to addresses. 

3.5 We are not liable for any loss or damage to Goods once they have been delivered to You. On receipt of Goods You must check against the inventory provided. You must inform Us of any missing items within 24 hours. After this time no liability will be assumed by Us.

3.6 Upon taking delivery of the Goods You should check them carefully for any transit damage. Damage claims will only be considered if We receive photographic evidence of the damage by e-mail (to the address given in Section 2.1 of these Conditions) within five Working Days of delivery, after which time no liability will be accepted.

3.7 If after 7 days of confirmation of Your Order You haven’t received Your Goods, You must notify us immediately. 

3.8 Goods must be used for the purpose for which they are intended. We will not be responsible for any injury or damage caused by the misuse of Goods.

3.9 If Goods are damaged or faulty You must inform Us within 3 working days. Damage or faults after this time will be deemed as Your responsibility. Electrical items will be guaranteed under a manufacturers warranty.    

3.10 Prices exclude delivery charges. 

3.11 Our prices are reviewed periodically and are subject to change at any time without notice. Any order placed by You and acknowledged by Us prior to the date of a price change will be charged at the price acknowledged by Us, even if the Goods are dispatched at a later date.

3.12 Our prices include Value Added Tax (VAT) at the prevailing standard rate. VAT is payable on all orders placed from within the EU, unless You are a non-UK business customer and can provide a valid EU VAT number, in which case VAT will be deducted from Your order in the online checkout process. If You order from outside the EU, VAT will be deducted from Your order. Our VAT number is ######.

3.13 You will pay for all Goods securely in Pounds Sterling at the time You place Your order by either credit/debit card or PayPal.

3.14 We will endeavour to dispatch all In Stock and Low Stock Items within two Working Days of Your order being placed. If We are unable to dispatch any In Stock or Low Stock Items because We run out of stock before Your order is packed, We will notify You within one Working Day and hold Your entire order in Our warehouse until fresh stock arrives and Your order can be shipped in full, or we receive further instructions from you.


4.1 If You wish to cancel Your Order: Before despatch You must notify Us as soon as possible by emailing info@flooring-world.com. Upon receipt of Your e-mail We will cancel Your order and issue You with a full refund.  If Goods have already been despatched: You must return them within 7 working days of receipt to;

Unit 5 Kilrea Enterprise Centre
N. Ireland
BT51 5QU

4.2 If You wish to return Goods for any reason You must notify us by the methods in condition 4.1 stating the reason. 

4.3 You are free to return Goods for a refund or exchange if they are unused and in their sealed state and are suitable for re-sale. You will be refunded for the price of the Goods only. Return postage costs will be met by You. Refunds and exchanges will only be authorised once these conditions have been met and we have received the Goods. You are advised to obtain proof of posting and insurance when returning Goods as they will be Your responsibility until they are received by Us.

Items returned due to the purchaser changing their mind or ordering an incorrect product accidentally will incur an administration charge and restocking fee to the value of 10% of the item rrp. 

4.4. A small number of Items sold by Us come with a manufacturer’s warranty (indicated, where appropriate, in the product description). If one of these Items develops a fault within the warranty period assistance will be provided by Us in the form of spares, repair or replacement (determined by Us, depending on the type of product and the nature of the fault). You should notify Us of any fault by sending an e-mail to the address given in Section 1 of these Conditions. You must then return the faulty Item to Us for inspection at the address given in section 4.1 of these Conditions. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the faulty Item to Us shall initially be borne by You. We will refund this amount to You once We have received and inspected the Item and confirmed that it is faulty. Misuse and the effects of normal wear and tear are not covered.

4.5 Your Statutory Rights are not affected.


5.1 All images, content, text and any aspect that forms part or a whole of this website is under copyright. Copying, reproduction and defamation of the site is strictly prohibited. 

5.2 Any wish to use part or a whole of this site must be granted permission. 

5.3 We aim for this website to be available for 24 hours a day. However, if for any reason out of our control the website is unavailable (maintenance and third party hosting) we will not be liable for such unavailability. 

5.4 For any time that the website will be suspended by Us, notice will be given in the Information section of this site. This will include suspension dates and order cut off points. 

5.5 We reserve the right to exclude persons who deform or mistreat this website including any of the contents, imagery including logo and text, or who post or transmit offensive material and/or imagery via this website.  

5.6 All rights are reserved.


6.1 Other than personally identifiable information, which is covered separately under Our Privacy Policy, any material You transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

6.2 You are prohibited from posting or transmitting to or from this website any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which You have not obtained all necessary licences and/or approvals; 
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world;
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

6.3 You may not misuse this website (including, without limitation, by hacking).

6.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing Us to disclose the identity or locate anyone posting any material in breach of these Conditions.


7.1 Links to third party websites on this website are provided solely for Your convenience. If You use these links, You leave this website. We do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If You decide to access any of the third party websites linked to this website, You do so entirely at Your own risk.

7.2 If You would like to link to this website, You may only do so subject to the following conditions:

(a) You do not remove, distort or otherwise alter the size or appearance of Our logo;
(b) You do not create a frame or any other browser or border environment around this website;
(c) You do not in any way imply that We are endorsing any products or services other than Our own;
(d) You do not misrepresent Your relationship with Us nor present any other false information about Us;
(e) You do not otherwise use any of Our trademarks without Our express written permission;
(f) You do not link from a website containing content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

7.3 We expressly reserve the right to revoke the above right granted in clause 10.2. for breach of these terms and to take any action We deem appropriate. You shall fully indemnify Us for any loss or damage We may suffer or incur as a result of Your breach of these Conditions.


8.1 While We will endeavour to ensure that the information contained within this website is correct, We do not warrant the accuracy and completeness of the Contents. We may make changes to the Contents of this website at any time without notice. The Contents of this website may be out of date, and We make no commitment to update such material.

8.2 The Contents of this website are provided as is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, We provide You with this website on the basis that We exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these Conditions might have effect in relation to this website.


9.1 We exclude all liability and responsibility for any amount or kind of loss or damage that may result to You or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect Your computer equipment, software, data or other property on account of Your access to, use of, or browsing this website or Your downloading of any material from this website or any websites linked to this website.

9.2 If Your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, You assume all costs thereof.

9.3 You agree to indemnify Us fully, defend Us and hold Us harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the Conditions by You, or Your use of this website, or the use by any other person using Your details.


We will not be responsible for:
– Any failure to deliver goods, or
– Any delay in delivering goods to you, 
the cause of which is due to circumstances beyond our reasonable control.


This agreement will be governed and construed in accordance with UK Law.


12.1 We will not be liable for any loss or damage caused by using or downloading this site.

12.2 We will not be liable or responsible for any loss or damage caused by visiting third party sites that may be linked to this site, nor are We liable or responsible for the content of third party sites.

12.3 Please see our Privacy Policy regarding Your personal information.

12.4 Information that You post or transmit to or via this website is treated as non-confidential unless otherwise stated by You. As such We may post and/or advertise any such material.

12.5 Images and content are for illustrative purposes only and are subject to change without notice.

12.6 Information on this site is added in good faith, We will not be liable or responsible for any loss or damage caused by this information.

12.7 We may revise these Conditions at any time by updating this document. You should check this website from time to time to review the then current Conditions, because they are binding on You. If You do not wish to accept any new Conditions, You should not continue to use this website.

12.8 You may not assign sub-license or otherwise transfer any of Your rights under these Conditions.

12.9 If any provision of these Conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

12.10 Any gift vouchers purchased via the website must be purchased and paid for with the full pricing amount including VAT at 20%.  Gift vouchers are exempt from discount codes, group discounts, and trade account discount rules.  Any gift vouchers purchases found to avail of mispricing or pricing errors would fall under rule 2.4a and 2.4g as above, and would be cancelled and refunded.

12.11 The YouTube terms of service can be found here – https://www.youtube.com/t/terms